Support & Upgrade Programs for 800 Series Controllers
If you haven’t upgraded to the new Pro 2 Controller, we can still work with you to repair and upgrade your 400 or 800 Series controllers.
Maintenance of Existing 800 Series Controllers
We will provide repair support for all 800 series controllers S/N 2000 and higher with Revolution Readers until January 1, 2022. After that, repair support will be on an as-available basis depending on the supply of parts.
Support for modems and 800 Series Controllers with S/N lower than 2000 with Classic Readers is already offered on an as-available basis. Of course, we want to provide support for all of these products for as long as possible, but we can’t guarantee it past January 1, 2022.
Upgrade of Current 800 Series Controllers
If you don’t want to take advantage of our Trade-In Offer, your 800 Series Controllers with S/N 2000 and above with Revolution Readers can be upgraded in one of two ways. We can upgrade to TPC 31 using Boxscore 3 for a cost of $550 with modem replacement for $600; or we can upgrade to TPC 31 using Boxscore 3 with all the batteries replaced. This costs $1600 and includes the TPC-31 Upgrade Kit (TPC-31, Wi-Fi Adapter, 4 3.65AHr batteries) on a Serial Number 2000+ Controller, plus parts and labor.
The Future of Boxscore 3
Boxscore 3 is still under development and we plan to offer the following feature set. Upon completion of the set, all future development will be for the Pro 2.
Support for Boxscore 3 will include what is already in the program, plus:
- Basic Remote Status
- Power Source
- Battery Status (including percentage if possible)
- Antenna Status
- Immediate Mode Status
- Wi-Fi Power Status
- GPRS Power Status
- Report Alerts
- Basic Remote Control
- Change Event Name
- Change Point Name
- Change Immediate Mode State
- Turn Wi-Fi power on/off
- Turn GPRS power on/off
- Acknowledge Alerts
- Set Manual Marker
- Zero Counts
- Ping Controller
- One Defect Fix related to sometimes power cycling the modem when disconnected from GPRS
- Remote Messaging from Middleware
- Basic Remote Status
All upgrades will have a warranty of 90 days and timers are expected to cover the shipping costs to and from ChronoTrack. We’re also offering reduced-priced cable sets with each upgrade; a short set is $100 and a long set is $160.
Reach out to your Regional Sales Manager to get started today!